CRM Solutions
CRM stands for Customer Relationship Management and TAMITE are champions of this technology - we use it ourselves extensively. To be precise, our CRM software is Sugar CRM.
In simple terms, CRM allows a business to engage with all its customers, to analyse its customers and to be able to run campaigns with its customers and potential customers. Most businesses spend £1000's every year on networking, sales meetings, advertising campaigns and enquiry responding. But...how many of these companies and contacts have you kept?
TAMITE offers a hosted open source solution. In other words, a web based CRM solution - not only is it a comprehensive, simple-to-use system for managing your customer relationship, potential customers, partners, data, and sales information but it is accessed securely over the Internet, enabling you to work from any location as long as there is an internet connection - home, office or on the road. There's nothing to install and no costly setup fees. TAMITE manages everything for you from data security, upgrades, round-the-clock support and more… leaving you with more time to concentrate on the important things-like running your business and customer management.
Every department can benefit from a CRM solution - whether it's tracking sales leads and opportunities for the sales department, or tracking support calls and history for the support department, or pipeline information for senior management or for finance, campaign management for the marketing department - CRM has it all to enable the business to keep track on everything going on. It helps in the communication between all your people and collects vital data about the businesses that matter most - your customers.
However, it's only as good as the effort a business and its people are prepared to put into it - after all, CRM is really a process that helps a business interact with its customers. But, done right and it will return sales and customer efficiencies. This is one of TAMITE's skills. We have experience of setting up and configuring the CRM process for your business. A CRM system must be part of your business strategy when dealing with customers and suppliers alike. Your company is unique, so you need a database system that models what works for your company - this takes time to develop.
The benefits of a hosted CRM solution can be enormous.
- Access information anywhere as long as you have a PC and the internet
- Shared and centralised data
- A record of the stakeholders in the business - your customers, your suppliers, your contacts and your network
- A historical record of the transactions and discussions between your staff and your customers
- Sales pipelines • Ability to setup campaigns and targeted sales activities
- More profit