IT Support Services
Tamite provides network and IT support services to small and medium sized businesses in London and the South of England. Having a reliable network means your IT functions efficiently and reliably.
We understand that, for some businesses, technology is - quite simply - mission critical to you and provides the means by which you manage information exchanges with your customers. If the internet goes down and you have no access to emails, your server fails or the system slows - this will be hugely damaging. But, wouldn't it be good if a problem was fixed before it became serious - that's a different approach isn't it?
This is TAMITE's approach - proactive monitoring of your systems providing daily information and identifying potential problems before they become an issue.
What is for sure, if you cannot engage with your customers, your business fails to function. Infrastructure problems are simply a big headache with huge nuisance value. So, whether you wish to outsource, get a helpdesk or just get skilled resources as and when needed, TAMITE can help.
How do we deliver this? TAMITE offers a number of support options to cater for all business needs.
The 'AGILE' option allows for full server and desktop monitoring together with unlimited telephone and email support. This option also includes backup, disc space, anti-virus and internet monitoring .This would suit a business that has some skilled onsite presence but has no time or available resource to monitor the infrastructure on a daily basis. However, such a business would have a great deal to lose should the system degenerate or fail.
The AGILE+ option enhances AGILE to include unlimited remote and onsite support, any configuration changes on the system and software rebuilds on desktops and servers. This would suit a business who wishes to fully focus on their own activities.
TAMITE offers a ‘take-away’ service where you can simply bank a number of resource hours at a preferential hourly rate and then ‘take’ the hours ‘away’ using them when you need the resources. This is particularly useful for businesses where technology forms an important element in the day-to-day activities of your business but you need additional skilled resources during busy times or staff absences, holidays or project work. One phone call and the business can immediately use the ‘take-away’ hours whether for onsite or offsite needs.
TAMITE ‘Pay-As-You-Go’ is ideal for businesses with limited technology skills and needs. This service provides skilled resources for a fixed hourly rate – whether onsite or off-site. You might have a network problem, a major data corruption issue, a virus or spyware attack. Any such related issue provides a real headache to the business. Not with TAMITE’s ‘Pay-As-You-Go’. A single call and TAMITE resources will be available.